If you wish to return or exchange a product, Collection Prestige has set guidelines in place, provided you formally contact us via email requesting a return/exchange within the allowable time frame.

The basis for approval of a return/exchange will be evaluated on the following conditions:

- Item(s) need to be returned within 7 days of receiving it.
- The product should be unopened, unused and still in a resalable condition. Original tags should still be attached (if any).
- The packaging should also be in its original condition from delivery.

To simplify the process, all Return/Exchange requests will be treated as a refund. Once you return the item, we will process it for a refund, and you can always place another order for the intended product.

In order to ensure a prompt refund, please contact us at the soonest possible time for the prompt processing of the Return/Exchange.

Please make certain that the product you ordered will be returned in the same state that you received them.

Please note that we cannot accept returns that are sent back to us without prior approval.

Always use a traceable method of delivery when returning the item. This is to avoid disputes and minimise the chances of a lost return parcel.
Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:
Product/s must be unopened and in their original condition.
Product/s must be returned to us as they arrived - with adequate protection during transit.

Full refunds will not be issued for goods received back in damaged condition. Please contact us if you would like to arrange a return. We will forward a Return Authorisation Form, which must accompany the returned goods. We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging. Returns will not be accepted beyond these times, and no further communication will be undertaken.
Any claim against a product sold by Collection Prestige must be lodged in writing (via email info@collectionprestige.com.au with photo proof) within 7 days of receipt. Please provide photos of the faulty or damaged product.
If it is then agreed that the item should be returned to Collection Prestige, then this must be received by Collection Prestige within 14 days of receipt.
Returns will not be accepted if the product has been opened and used.
Returns will not be accepted beyond these times, and no further communication will be undertaken.
All orders are picked and checked twice before sending them. In the very rare instance we have sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return.